Claims

Mercado Libre claims & mediations · Nearest mandatory deadline: 4h 12m

Type:
Claim ID · Country · Order Type · Stage · Reputation Product & Buyer ML Reason & Resolution Our Actions & Nearest Deadline
MX #5210948120 open
Order #2000009412009 →
Opened 2026-10-22
defective / different
Stage: claim
Affects reputation: yes
Sony WH-1000XM5 Wireless Noise Canceling Headphones
CP-B09XS7JWHH · Buyer: ROBERTO_V
ML reason: Buyer reports box arrived unsealed and missing audio cable.
Resolution: Open
Mandatory · Due in 4h 12m
Action: send_message_to_buyer / refund
Open order Open on Mercado Libre ↗
BR #5210883401 open
Order #2000009391002 →
Opened 2026-10-21
not received
Stage: dispute (mediation)
Affects reputation: incentive
Elgato Stream Deck MK.2 Studio Controller
CP-B09738CV2G · Buyer: RAFAEL_C
ML reason: Package delayed in customs inspection in Curitiba.
Resolution: Waiting mediator review
Due in 19h 05m
Action: send_message_to_mediator
Open order Open on Mercado Libre ↗
MX #5209112040 closed
Order #2000009210491 →
return
Stage: closed
Affects reputation: no
Crucial X9 Pro 2TB Portable SSD
CP-B0C9WKG914 · Buyer: ALEJANDRO_R
Closed: Carrier confirmed delivery to buyer.
Benefited: seller
 No action needed
Open order Open on Mercado Libre ↗